Casoola is a relatively new online casino that has gained popularity among gamers in recent times. It was launched in 2020 by Rootz Limited, a company licensed under the Malta Gaming Authority (MGA) to provide top-notch gaming services. In this review, we will delve into the details of Casoola’s game selection, payout structure, and features that make it an attractive destination for gamers.
Brand Overview
Casoola is designed with a unique theme that reflects its name – it has a fun-loving and energetic vibe reminiscent of the 80s movie ‘E.T. the Extra-Terrestrial.’ The casoola casino brand mascot is a cartoon character resembling E.T., which adds to the nostalgia factor. On the surface, Casoola’s website appears modern and sophisticated, featuring vibrant colors and animations that make for an engaging gaming experience.
Registration Process
The registration process at Casoola is straightforward. Upon visiting their website, users can easily create an account by clicking on the ‘Sign-up’ button located in the top right corner of the page. This will prompt a series of questions requiring basic personal information such as name, email address, and password. After completing these steps, new players receive access to various features including bonuses, tournaments, and real-money gaming.
Account Features
One notable feature at Casoola is the account balance tracking system. Users can monitor their cash flow in real-time using the ‘My Account’ section of the website or mobile application. The site also offers an array of deposit methods, ranging from traditional bank transfers to e-wallet services and even cryptocurrencies like Bitcoin.
Casoola’s user interface features intuitive navigation with multiple categories including Slots, Live Casino, Table Games, Jackpot Games, Drops & Wins, and Promotions. Each section is well-organized, providing easy access to various gaming titles without feeling cluttered or overwhelming.
Bonuses
New players at Casoola are eligible for a comprehensive welcome package consisting of three bonus deposits up to €1,500 plus 100 Free Spins on Book of Dead by Play’n GO. This offer provides substantial value as users can claim:
- First deposit: Up to €300 with 20 Free Spins
- Second deposit: Up to €300 + 50 Free Spins
Additional offers are available in the Promotions section, including Drops & Wins tournaments and other cash bonuses that cater specifically to high-rollers or regular players.
Payments and Withdrawals
Casoola accepts a broad range of payment methods including Visa/Mastercard credit/debit cards, bank transfer (Skrill), Neteller, EcoPayz, Paysafecard, PayPal, WebMoney, Trustly, Instadebit, QIWI, Zimpler, Pago Faq and many other currencies. Payments are processed in minutes through a secure interface that ensures user identity verification is completed correctly.
Regarding withdrawal processing times at Casoola:
- E-wallets (e.g., Skrill) – Instant
- Credit/Debit cards – 1-3 working days
- Bank transfers (SWIFT, SEPA, and others) – Up to 5 working days
The payout percentage is not publicly disclosed by the casino.
Game Categories
Casoola’s game library includes:
- Slots : More than 500 slots from leading providers such as NetEnt, Play’n GO, Quickspin, Yggdrasil Gaming, Pragmatic Play and Microgaming.
- Live Casino : Features live versions of various popular games including Roulette, Baccarat, Blackjack, Hold’em Texas Poker, Caribbean Stud Poker.
- Table Games :
- 7+ or Less
- Craps
- European/Classic/American roulette (live)
- Jackpot Games : A variety of progressive jackpot slots from several software providers.
Games can be filtered by genre and provider to suit individual preferences. Software is frequently updated, introducing new titles regularly while retiring underperforming ones.
Software Providers
Casoola partners with an array of reputable game developers offering cutting-edge content:
- NetEnt (Jack Hammer 2: Free Spins, Guns N Roses, etc.)
- Play’n GO (Book Of Dead, Rich Wilde and the Book of Dead)
- Yggdrasil Gaming
- Quickspin (Big Bad Wolf, Crystal Quest)
- Microgaming (Mega Moolah, Break da Bank Again)
Each partner contributes significantly to the overall gaming experience.
Mobile Version
Casoola’s mobile application is available on both iOS and Android devices through their website. Users can access the same services as they do from a desktop browser using touch-friendly navigation that mirrors its PC version. Games load quickly without sacrificing performance due in part to a responsive design optimized for smaller screens.
The casino utilizes HTML5 technology allowing seamless transitions between different browsers, ensuring an immersive gaming experience regardless of device used.
Security and License
Casoola holds multiple licenses including those issued by the Malta Gaming Authority (MGA) under account number MGA/B2C/528/2018. Additionally, it is authorized to operate in several countries through other local regulatory bodies.
For security purposes:
- Encrypted data transfers are achieved using a secure connection over SSL/TLS protocol
- 128-bit AES encryption supports integrity and confidentiality of transactions and personal details. The MGA’s license guarantees compliance with regulations set forth by the European Union (EU), including GDPR policies concerning player safety, fairness, responsible gaming practices, fair treatment, KYC requirements.
Customer Support
Support options available at Casoola:
- 24/7 Live Chat : Real-time assistance provided via chat windows located on their website’s bottom right corner.
- Email : Submit queries through the dedicated email address.
- FAQ Section : Self-servicing knowledge base with frequently asked questions and basic troubleshooting guides.
In our experience, live support staff offered knowledgeable guidance within a few seconds of initiating a conversation.
User Experience
Casoola offers intuitive navigation across its platform allowing users to navigate easily between features such as account management, banking options, gaming categories, and rewards.
A well-designed search function allows players to locate specific games without scrolling through the entire catalog. Users can filter their experience with settings that allow categorizing results according to genre or software provider – this significantly reduces game discovery time when browsing content offered by various providers at once.
Performance
The review team evaluated performance based on numerous visits, and each session provided seamless access to Casoola’s website. Pages load rapidly without noticeable delays.
Games launched quickly regardless of internet speed or the type used (broadband/fiber). Although the overall experience is stable, minor fluctuations might occur while navigating between menus.
Overall Analysis
Casoola offers a rich gaming environment supported by an impressive game library featuring more than 500 slots and multiple variations in live tables. Their diverse software partner portfolio contributes positively towards achieving fair play standards by regularly releasing new titles with tested fairness.
Their generous welcome offer complements user experience further, while banking methods cater for all player preferences ensuring hassle-free transactions within minutes after processing – it should be noted there’s a slightly longer waiting period before users see these funds transferred back onto their personal bank accounts or e-wallet balance.
Casoola demonstrates strong security measures thanks to strict regulations followed from Malta and MGA’s license which protects consumers with transparent terms of conditions along side protecting the fair gaming environment.
A high standard has been set in customer support; help desk workers provided useful information without a wait. In addition, several filters assist users finding suitable games quickly based upon software developers – something that we appreciate seeing implemented within platforms.
Casoola stands out from competitors through both accessibility (website responsiveness across multiple devices) and user engagement strategies used throughout their website structure.
Customer feedback is being taken seriously here at the gambling establishment where every review submitted via email or through contact page can change things, such as adding new providers for customers choice.
